The Self Service Enterprise

Enabling Self Service in our Business Lives

Self Service is a theme we constantly see in our personal lives. We manage our 401k through online dashboards, we do our taxes with easy to use software, and we track our packages online from store to doorstep. The business world however, has yet to embrace this paradigm and with shrinking budgets and growing requirements organizations need a self service solution to enable their knowledge workers to do more.

Now through HandySoft’s proven methodology and services team combined with our award winning BizFlow Solution, Self Service can enable the Enterprise. Creating a self-service enterprise requires an organizational focus on Business Process Management (BPM).  Self-Service work systems and business processes consistently deliver increased business user value, while achieving organizational success and sustainability. Self-service will increase worker productivity and allow collaboration at a lower cost than traditional approaches.

Through easily created dashboards, rich internet web forms and dynamic tasking and tracking, the enterprise is empowered with user level self service. The self-service enterprise is the next step in enabling the business community to execute their mission without dependence on IT.   The efficacy of the business user is paramount to success and systems, capabilities, and requirements should be viewed from a self-service value-added perspective.