Customer Support and O&M
BizFlow offers world class Customer Support for active customers implementing and using the BizFlow Plus BPM Suite. Customer Support provides product intelligence, whitepapers, manuals, troubleshooting, updated software versions, and best practices. The BizFlow Competency Center (BCC) provides full engagement management, continuous support, and continuous process improvement services to ensure the overall success of your operations. Customers interested in Operations and Maintenance (O&M) for their BizFlow-based applications can work directly with BizFlow to ensure your ongoing operations. Contact us to learn more and schedule a demonstration.
BizFlow BPM Training
Effective and efficient implementations are the result of highly competent team members knowing and executing their respective roles and responsibilities. As a result, BizFlow has created training programs covering methodology, product capabilities, and solution management. Methodology training covers SIPOC, process charters, and requirements documentation exercises. Product training covers process modeling, rules management, forms design, UI/UX configuration, reporting, and system administration. Solution management covers user training and continuous process improvement.
We recommend all team members receive training. Core members include Business Analyst, Developer, System Administrator, and Project Manager. Other team members that can benefit from training are Master Black Belts and Scrum Masters. We have learned the more team members (and stakeholders) know about BPM practices generally and BizFlow BPM Suite capabilities specifically the more effective they are at leading innovation, gleaning requirements, and implementing solutions. Contact us to learn more and schedule a demonstration.
- Foundations – BizFlow Academy provides weekly instruction and hands-on courses covering the process transformation and solution delivery life cycle. BizFlow BPM software training is based on real-life scenarios that guide you through requirements gathering techniques, general process modeling, user experience design and configuration, implementation, reporting, and administration.
- Advanced Training – BizFlow Academy also covers advanced topics of application development such as forms design and development, system integration, change management, and dashboards and Big Data analytics.
- On-Site Training – BizFlow trainers can work with you on-site to provide training and best practices directly to a team of up to ten people. Training can be tailored to the audience. We recommend that all people involved in any project receive at least 3-days training on Foundations (e.g., process modeling, user experience configuration).
BizFlow Training Schedule:
- October 31 – November 4
- December 5 – December 9
- January 9 – January 13
- February 6 – February 10