First American Property and Casualty Insurance Group

First American provides products and services through its Title Insurance and Services segment and its Specialty Insurance segment. In 1999 the company set an objective for rapid growth. One step in that growth plan was to establish a strong and scalable technology foundation. The company acquired an insurance system from Fiserv SIS, which rolled into production in 2003. With back-office operations running in full swing, the company then set out to narrow the distance between itself and agents. Customer convenience was top priority.

U.S. Department of Homeland Security

U.S. Immigration and Customs Enforcement (ICE) is the principal investigative arm of the Department of Homeland Security (DHS). More than 20,000 employees support operations in all 50 states and 47 foreign countries. Using BizFlow, DHS created a web-based Task Management System (TMS) that consolidates, tracks, archives, reports, and streamlines Operational (OPS) taskers and data calls. The correspondence management solution supports single sign-on using CAC, automated routing to groups, automated approvals, color codes for fast reviews, and integration to EDMS for file sharing. Using BizFlow, DHS saves more than $2,083,000/year in operational efficiency improvements.

U.S. Department of Transportation

The Federal Motor Carrier Safety Administration (FMCSA) of the Department of Transportation (DOT) manages safety by reducing crashes, injuries, and fatalities involving motor carriers. FMCSA has a budget of about $500M with about 1,000 employees. The agency works with BizFlow to improve and automate Change Management.

Jardine Lloyd Thompson (JLT)

Formed in 1997 from the merger of Lloyd Thompson and Jardine Insurance Broker, Jardine Lloyd Thompson (JLT) is an international group of Risk Specialists and Employee Benefits Consultants. JLT is listed on the London Stock Exchange and is one of the largest companies of its type in the world. JLT had a 2014 turnover of £816.2 million and £283.5 million in their Risk & Insurance and Employee Benefits divisions, respectively. JLT's BizFlow deployment enables both increased sales and reduced costs.

Touchstone Health

Touchstone Health is a $200M Health Plan/Insurance provider that is currently serving 20,000 members. Founded in 1998, the HMO works with Medicare and operates primarily in the NYC area. With BizFlow, case managers now have greater control of the process, while tasking others for input to the case, and improving processing time significantly. The automation also ensures adherence to CMS regulatory requirements.

U.S. National Institutes of Health (NIH)

The mission of the Office of Portfolio Analysis (OPA) is to identify, develop, and disseminate sophisticated tools and computational approaches supporting biomedical research and collaboration activities at the National Institutes of Health (NIH). At the NIH, BizFlow acts as an advanced project tracking and correspondence management application. BizFlow integrates with several 3rd party systems: the NIH Enterprise Directory (NED) for searching and importing NIH user information, the Learning Management System for importing registrant information, and SharePoint for document management.

Jardine Lloyd Thompson

JLT EB accomplished its goals of increased revenues with lower costs with continual investment in BizFlow BPM. JLT EB has used BPM to streamline >200 processes. From an ROI standpoint, this work has provided a key business component, contributing to JLT EB’s growth in trading profit by 50% in the last financial year. Revenue growth is enabled by more flexible solutions that can be highly tailored to internal client needs as well as end-customer engagements. JLT was named the winner of WFMC 2011 Gold Prize for BPM Excellence.

Touchstone Health

Touchstone Health automated their Appeals and Grievances process that greatly improved the productivity of the company’s knowledge workers and ensured compliance to regulatory requirements. Touchstone saved over 400 hours of manual work a year and had exponential gains in in productivity, visibility and reporting. This case study was recently named finalist for the WfMC Adaptive Case Management Awards.

Department of Health and Human Services

As part of its Workforce Restructuring Plan, the Department of Health and Human Services (HHS) created the Enterprise Workflow Information Tracking System (EWITS). The BizFlow®-based EWITS application will be used for all HR recruiting activities. EWITS integrates BizFlow with PeopleSoft HRMS, Monster Government Solutions' QuickHire, and other applications to create a seamless recruiting process infrastructure. Applying BizFlow was estimated to be 47% less costly than modifying the legacy HR management systems and could be implemented a year sooner. Additional reasons to go with BizFlow versus upgrading the legacy system include easier customization and transportability to other HR management systems. One result of the effort was OMB's decision to name HHS as one of five Federal Government LOB Shared Service Centers for Human Resources.

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