Strategy

Business Process Management (BPM) combines strategy, innovation, and solution design and development to streamline, automate, and transform operations. Having been involved in BPM projects for the past 20 years, BizFlow has created a methodology covering each step along the transformation life-cycle. Our Process Identification and Selection Workshop combines elements of Lean Six Sigma and Kaizen to identify, prioritize, and select projects for business process re-engineering (BPR) and business process improvement (BPI) based on clear KPIs, value drivers, and return on investment (ROI). Key outputs are cost benefit analysis (CBA), customer journey maps, and process charters. Contact us to learn more.

Strategy / Kaizen sessions:
  • Define strategic, financial, customer, and process-related goals and objectives.
  • Capture metrics and KPIs associated with each area and align them with value drivers
  • Identify and classify resulting opportunities, create project ideas, and make recommendations to sponsors and steering committees.
  • Score projects, review benefits (e.g., strategic fit, cost savings) vs effort (e.g., resources, duration, capital investment, risk).
  • Select candidates for highest value and just-do-it potential.
  • Assign project sponsors and gather remaining inputs and outputs to create scope, project charters, and project plans.
BizFlow Tools:
  • Kaizen Events bring together stakeholders to determine vision, objectives, and KPIs, then identify, prioritize and select projects based on potential ROI.
  • SIPOC approach fully identifies inputs, process, and outputs/outcomes with associated metrics to quantify voice of customer by quality, cost, and speed.
  • Value Stream Analysis evaluates each activity of the workflow to understand throughput, identify waste, quantify productivity/loses, and determine methods to improve efficiency and effectiveness.
  • Cost Benefit Analysis analyzes potential benefits (turnaround time, touch time) compared to costs (SW/HW, implementation, network) to present a detailed explanation of the investment opportunity to stakeholders.
  • Journey Maps help Articulate each step in the customer life-cycle to understand and quantify experience, determine moments of truth, highlight waste, and recommend improvements.

Team Members

Master
Black Belt

 

Guide stakeholders to clarify vision, align objectives and metrics, identify input and outputs, identify waste in terms of cost, quality, and speed, fine-tune for improvements, gain stakeholder approvals, and ensure requirements are in line with overarching strategy and objectives.

 

Business
Analyst

 

Align objectives, analyze, refine , and document challenges, requirements, costs, benefits, and use cases, guide scope, create manuals, and move the solution through development, testing and production.

 

Process
Designer

 

Design and build process models, workflow distribution logic (routing, escalations, deadlines, etc), forms (layouts, fields, data models, bindings, validations), user interfaces (screens, menus, queues), and reports, then deploy through development, UAT, and production environments.

 

Business Process Improvement and User Design

After aligning strategy with objectives and selecting high ROI projects, Business Process Improvement and Business Process Re-engineering (BPR) teams dive deeper into individual processes to further define the problem in terms of cost, quality, and speed. Through journey mapping they capture voice of customer and voice of business to sync each activity with corresponding inputs, outcomes, and success metrics. Activities are assessed for waste and transparency, integration for straight through processing, and user interfaces for usability. Outputs are clear instruction and documentation on target state process and user experience, project plans, work breakdown structures, and RACI charts. Contact us to learn more and schedule a demonstration.

Design and Innovation:
  • Define the problem (what, where, who, when, how often/much) in terms of cost (e.g., too much overhead), quality (e.g., too much variation) and speed (e.g., too slow).
  • Capture voice of customer and voice of business through Journey Mapping to synch each activity with corresponding inputs, outcomes, and success metrics.
  • Assess for waste and transparency, integration for straight through processing, and user interfaces for usability.
  • Turn “As-Is” workflows into “To-be” solutions.
  • Discuss and agree to implementation methodology (agile vs waterfall) as it applies to further analysis, documentation, mock-ups and demonstrations.
  • Agree on assumptions, constraints and dependencies.
  • Establish communication and risk management plans.
  • Finalize scope and approve implementation plans with Stakeholders.
BizFlow Tools:
  • Journey Maps articulate each step in the customer life-cycle to understand and quantify experience, determine moments of tructure, highlight waste, and recommend improvements
  • Business Discovery sessions review “as-is” to create SIPOC, Top Down Charts, To-Be Process Maps with potential process improvements, scope and project management plans.
  • Business Requirements sessions fully analyze and design “target-state” process with associated goals, measures and scope, while capturing functional (use cases, user roles, work list management, alerts, reports), system integration (web services, APIs, data dictionary), and general admin (e.g., SSO, sizing, data migration) requirements.

Team Members

Master
Black Belt

 

Guide stakeholders to clarify vision, align objectives and metrics, identify input and outputs, identify waste in terms of cost, quality, and speed, fine-tune for improvements, gain stakeholder approvals, and ensure requirements are in line with overarching strategy and objectives.

 

Business
Analyst

 

Align objectives, analyze, refine , and document challenges, requirements, costs, benefits, and use cases, guide scope, create manuals, and move the solution through development, testing and production.

 

Process
Designer

 

Design and build process models, workflow distribution logic (routing, escalations, deadlines, etc), forms (layouts, fields, data models, bindings, validations), user interfaces (screens, menus, queues), and reports, then deploy through development, UAT, and production environments.

 

Solution
Architect

 

Leverage all BPM product out-of-the-box functionality, articulate and define integration approach, simplify and standardize user experience, enable reuse across other applications, ensure proper hardware and networks are in place to support load.

 

Project
Manager

 

Take charge of delivery methodology (Agile vs Waterfall), align with scope, create timelines, document assumptions, constraints and dependencies, track resources, issues, risks, and deliverables, and manage scope.

 

Rapid Application Development & Systems Integration

With strategy completed and innovation ongoing, implementation teams further capture To-Be processes by defining the customer journey by workflow activities (human, system), business rules (policy, procedure, routing, response, escalation, SLAs), form look and feel and validation rules, data models (form inputs, list values), user interface (menus, worklists), systems integration (document management, CRM, policy management), and reports. Project Managers work closely to determine timelines, articulate constraints and dependencies, and track risks. Through development sprints, teams interact daily. Onsite and remote teams collaborate to rapidly finalize layouts, data models, and user experiences. Regular mock-ups and demonstrations are held, Hardware environments made ready, software installed and configured, and solutions deployed. Contact us to learn more and schedule a demonstration.

Project and Program Management:
  • Determine timeline and project plans, articulate constraints and dependencies, and track risks
  • Make ready hardware environments
  • Install and configure software in Production, Test, Development, and Back-up environments
  • Plan and execute development sprints
  • Finalize layouts, data models, and user experiences
  • Design mock-ups and conduct demonstrations
  • Conduct testing and quality assurance
  • Deploy solutions
BizFlow Tools:
  • Project Planning with Kaizen Events bring together stakeholders to determine vision, objectives, KPIs, resources, and projects.
  • Project Managment teams collaborate to implement solutions. Regular mock-ups and demonstrations are held, Hardware environments made ready, software installed and configured, and solutions deployed.
  • Process Optimization teams work together to collect “as-is” process details (workflow, decision paths, interaction points), identify waste, assess root causes, prioritize improvements, and create optimized “to-be” solutions with corresponding scope and project management plans.
  • Documentation captures “target-state” process with associated goals, measures and scope, while capturing functional (use cases, user roles, work list management, alerts, reports), system integration (web services, APIs, data dictionary), and general admin (e.g., SSO, sizing, data migration) requirements.

Team Members

Project
Manager

 

Take charge of delivery methodology (Agile vs Waterfall), align with scope, create timelines, document assumptions, constraints and dependencies, track resources, issues, risks, and deliverables, and manage scope.

 

Business
Analyst

 

Align objectives, analyze, refine , and document challenges, requirements, costs, benefits, and use cases, guide scope, create manuals, and move the solution through development, testing and production.

 

Process
Designer

 

Design and build process models, workflow distribution logic (routing, escalations, deadlines, etc), forms (layouts, fields, data models, bindings, validations), user interfaces (screens, menus, queues), and reports, then deploy through development, UAT, and production environments.

 

Solution
Architect

 

Leverage all BPM product out-of-the-box functionality, articulate and define integration approach, simplify and standardize user experience, enable reuse across other applications, ensure proper hardware and networks are in place to support load.

 

System
Administrator

 

Install and configure software, enable LDAP import and Active Directory, configure user and user groups, troubleshoot, and manage disaster recovery.

 

Master
Black Belt

 

Guide stakeholders to clarify vision, align objectives and metrics, identify input and outputs, identify waste in terms of cost, quality, and speed, fine-tune for improvements, gain stakeholder approvals, and ensure requirements are in line with overarching strategy and objectives.

 

Center of Excellence

Having achieved the first wave of automation, teams create multi-generational project plans and competency centers. The BPM Center of Excellence (COE) takes responsibility for prioritizing projects, further integrating solutions for greater straight through processing, and instilling a culture of continuous process improvement based on Lean BPM principles. Contact us to learn more and schedule a demonstration.

Center of Excellence:

  • Assess opportunities for optimization by reviewing infrastructure, configurations, process design, and the overall user experience (channels, form layouts, user interfaces

  • Create a BPM Center of Excellence (COE) for prioritizing projects, further integrating solutions for greater straight through processing, and instilling a culture of continuous process improvement based on Lean BPM principles

  • Lead training to ensure roles and responsibilities are clear and projects are adequately resourced to meet timelines.

  • Explain, educate and broadcast plans, projects, and deadlines

​ 

BizFlow Tools:
  • Solution Life-Cycle Workshop conducts a comprehensive review of infrastructure, architecture, process, rules logic, user experience to optimize for speed, quality.
  • Performance Tuning creates a plan to improve system performance for scalability, extensibility, reliability, and ease of use.
  • Upgrade Assessment identifies solution components, customizations, integrations, and reporting configurations to upgrade across Development, Test, and Production environments.
  • BPM Training covers RAPID Lean BPM methodology, BizFlow Plus BPM Suite know-how, and implementation (build, test, deploy) life-cycle best practices.

Team Members

Project
Manager

 

Take charge of delivery methodology (Agile vs Waterfall), align with scope, create timelines, document assumptions, constraints and dependencies, track resources, issues, risks, and deliverables, and manage scope.

 

Business
Analyst

 

Align objectives, analyze, refine , and document challenges, requirements, costs, benefits, and use cases, guide scope, create manuals, and move the solution through development, testing and production.

 

Process
Designer

 

Design and build process models, workflow distribution logic (routing, escalations, deadlines, etc), forms (layouts, fields, data models, bindings, validations), user interfaces (screens, menus, queues), and reports, then deploy through development, UAT, and production environments.

Solution
Architect

 

Leverage all BPM product out-of-the-box functionality, articulate and define integration approach, simplify and standardize user experience, enable reuse across other applications, ensure proper hardware and networks are in place to support load.

 

System
Administrator

 

Install and configure software, enable LDAP import and Active Directory, configure user and user groups, troubleshoot, and manage disaster recovery.

 

Master
Black Belt

 

Guide stakeholders to clarify vision, align objectives and metrics, identify input and outputs, identify waste in terms of cost, quality, and speed, fine-tune for improvements, gain stakeholder approvals, and ensure requirements are in line with overarching strategy and objectives.

 

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