With collaboration comes project management and communication. More often than not, organizations do not invest adequately in their implementation and delivery plans to simply and consistently convey status, build trust, prevent rumors, and enlist support. Program and/or project management becomes vital for successfully building a strong team, sound delivery, and good user uptake.
Team members need to consider the following program management components:
You cannot say enough about the importance of people to your successful use of BPM software. Notwithstanding your methodology and product suite, your people are responsible for building and delivering solutions. That makes hiring and inspiring people your most important job.
When creating new applications think hard about what KPIs you want to capture to measure success. KPIs can be inserted at the process level and forms level. In the process model you can add rules governing deadlines, escalations, and scheduling (expected wait times, expected working time, planned completion time) that act as KPIs for measuring efficiencies (cycle time) and effectiveness. In the form, each field captures a data point that can be used to measure quantity, quality, preference, and behavior.