Business Process Management (BPM) combines strategy, innovation, and solution design and development to streamline, automate, and transform operations. Having been involved in BPM projects for the past 20 years, BizFlow has created a methodology covering each step along the transformation life-cycle. Our Process Identification and Selection Workshop combines elements of Lean Six Sigma and Kaizen to identify, prioritize, and select projects for business process re-engineering (BPR) and business process improvement (BPI) based on clear KPIs, value drivers, and return on investment (ROI). Key outputs are cost benefit analysis (CBA), customer journey maps, and process charters. Contact us to learn more.
Business Process Improvement and User Design
After aligning strategy with objectives and selecting high ROI projects, Business Process Improvement and Business Process Re-engineering (BPR) teams dive deeper into individual processes to further define the problem in terms of cost, quality, and speed. Through journey mapping they capture voice of customer and voice of business to sync each activity with corresponding inputs, outcomes, and success metrics. Activities are assessed for waste and transparency, integration for straight through processing, and user interfaces for usability. Outputs are clear instruction and documentation on target state process and user experience, project plans, work breakdown structures, and RACI charts. Contact us to learn more and schedule a demonstration.
Rapid Application Development & Systems Integration
With strategy completed and innovation ongoing, implementation teams further capture To-Be processes by defining the customer journey by workflow activities (human, system), business rules (policy, procedure, routing, response, escalation, SLAs), form look and feel and validation rules, data models (form inputs, list values), user interface (menus, worklists), systems integration (document management, CRM, policy management), and reports. Project Managers work closely to determine timelines, articulate constraints and dependencies, and track risks. Through development sprints, teams interact daily. Onsite and remote teams collaborate to rapidly finalize layouts, data models, and user experiences. Regular mock-ups and demonstrations are held, Hardware environments made ready, software installed and configured, and solutions deployed. Contact us to learn more and schedule a demonstration.