How do you know when it is time to change a process running in production?

While interacting with our clients around the world two questions generally top the frequently asked questions list. One of those questions I will save for the topic of my post next week. Yes...a teaser I know. But hopefully your inquiring mind will bring you back for the installment next week. The question I wish to ponder today is "How do you know when it is time to change a process that is already running in production?"

My answer to "Is Change Management a myth?".

Several times a week I am asked to opine on various topics related to BPM. The inference that Change Management might not exist, or even be impossible, was just too enticing not to answer. And now on with my thoughts on the topic:

Change management is not a myth. And if you are inclined to think it is, ask someone in the Gulf states of the U.S. about how the lack of robust change management has impacted them.

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