How do you know when it is time to change a process running in production?

While interacting with our clients around the world two questions generally top the frequently asked questions list. One of those questions I will save for the topic of my post next week. Yes...a teaser I know. But hopefully your inquiring mind will bring you back for the installment next week. The question I wish to ponder today is "How do you know when it is time to change a process that is already running in production?"

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